FAQs: Frequently Asked Questions

: Introduction to the Available Services

The related professional services currently available are: basic consulting service for syndrome differentiation in Traditional Chinese Medicine (TCM), premium consulting service for syndrome differentiation, basic and premium health maintenance consulting services, special aesthetic consulting service, body-shaping consulting service, and other related professional services.

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: Questions and Answers Before Service

In this before service FAQs, you can find answers to questions in the following categories: questions about the service (how to choose a service, detailed service descriptions, etc.), customer-related questions (who our services are suitable for, service philosophy, etc.), questions about service limitations, and questions about service guarantees (privacy protection, terms of service, etc.).

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: Questions and Answers Regarding Account Management

You can find FAQs—frequently asked questions and answers—related to account management: account setup, account activation, how to update my email address, how to update my billing information, account cancellation guide, and other related questions.

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: Questions and Answers Regarding Pricing

You can find FAQs—frequently asked questions and answers—related to pricing and discount coupons: Where can I find the prices of consulting services? Will I pay the same price over time? Do I receive a discount for combining services? And other related questions.

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: Questions and Answers Regarding Billing and Invoicing

You can find FAQs—frequently asked questions and answers—related to billing and invoicing: When will I be billed? How can I receive my invoice? When is my invoice due? Which currencies are currently accepted? Under what circumstances will I not be billed? And other related questions.

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: Questions and Answers Regarding Services Delivery

In this services delivery FAQs, you can find answers to questions in the following categories: questions about service delivery (the speed of service delivery, the method of service delivery, etc.), questions about services, questions about follow-up services (including scheduling appointments and follow-up service prices.).

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: Introduction to Core Values

tcmwater.com wishes to inform and help our fans and clients understand our core values—values we uphold transparently. This transparency supports mutual understanding and helps foster social consensus at a fundamental level. An introduction to our core values is available.

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: Terms of Service (TOS)

You can find questions and answers related to the Terms of Service (TOS), including service support scope, working languages, payment guidelines, reasonableness and interpretation clauses, stable pricing policy and pricing updates, and other related topics.

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: Acceptable Use Policy (AUP)

You can find questions and answers related to the Acceptable Use Policy (AUP), covering topics such as information handling, communication standards, payment practices, discount eligibility, and other related matters.

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: Service Level Agreement (SLA)

You can find questions and answers related to the Service Level Agreement (SLA), including service support scope, excluded service types, available support hours, response time commitments, uptime guarantee, and other related provisions.

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: Privacy Policy

We care deeply about our clients’ privacy and provide robust protection for it. Every consulting service is handled with absolute confidentiality and discretion, so you can rest assured that your personal information is fully protected. You may read the full details of our Privacy Policy, including the specific measures we have implemented.

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: Online Safety Protection

We recognize that online safety is essential to all our clients, and we take your digital safety seriously. We have implemented appropriate technical and organizational measures to safeguard your browsing experience. Clients may review the full details of our Online Safety Statement and the protective measures in place.

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: Common Knowledge of TCM

Where can I learn about common knowledge related to Traditional Chinese Medicine (TCM)? To help clients and TCM enthusiasts better understand foundational TCM concepts, we provide categorized, accessible online resources—including concise introductions. Some content is written in plain language for broad accessibility; others involve academic concepts rooted in classical TCM theory.

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: Self-Help Health Tools

Can I access Self-Help Health Tools? We offer a suite of free, online Self-Help Health Tools to assist fans and clients with health-related calculations and conversions: Basal Metabolic Rate (BMR) Calculator, Activity Calorie Calculator, BMI (Body Mass Index) Calculator, Ideal Weight Calculator, Weight Loss Calculator, Daily Calorie Intake Calculator, and other related tools. Enjoy!

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: Site Search Engine

Where can I use the site search engine? We provide an internal site search engine powered by modern search technology. It is accessible via the “Site Search” link. You can use it to search keywords across website content or initiate broader searches.

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: Software Download

Can I also get help downloading software? A download page for commonly used software has been set up. Download links for several useful software tools used during consulting are provided, including commonly used applications such as RSS Reader and PDFCreator.

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: Articles Collection

To save or add an article or page to your favorites, simply follow the steps below:

Step 1: Move your mouse to the right or bottom-right corner of the page, you can fine a ShareThis button.

Step 2: This ShareThis button enables sharing to popular platforms. If you have an account with any of the following services, you can save a page to your favorites: Email, Printer, Evernote, Instapaper, KindleIt, Flipboard, Google Bookmarks, Pinboard, Bluesky, Plurk, Messenger, Pinterest, Reddit, Tumblr, Digg, LiveJournal, etc.

: Mobile and WAP Support

Currently, the website does not support WAP 1.x or 2.0. However, the current web version supports the HTTP/2 protocol and is compatible with the latest versions of major mobile browsers. It optimizes the web experience for mobile users, delivering strong performance and security.

Certain pages support mobile and other mobile device browsers via QR code scanning.

Thank you for visiting our website.

Edit date: July 4, 2026