Billing FAQs: Questions and Answers Regarding Billing and Invoicing

Billing Questions: Brief Introduction

In this billing FAQs, you can find answers to questions in the following categories: questions about billing, invoice related questions, questions about payment.

Questions About Billing:

This section addresses situations in which we provide services to clients and bill them the corresponding service fees, situations in which we are unable to provide services and do not bill customers service fees, and whether automatic subscribing is supported.

Billing Questions: When will I be billed?

Billing Questions Answer: Please understand that in the case we are sure the consulting services can help you, you will be billed by the service which you choose. Or,

In the case you do not know which service you should choose, with an evaluation of your condition, we could recommend you to choose a related services for your specific condition, then the related service will be billed. Or,

When will I be billed? In the case after an evaluation, our herbalist knows that your condition is very complicated (or very obstinate), cannot help you with a reliable regimen, and we can only help you with syndrome differentiation, then a price only for syndrome differentiation service will be billed (which means no available related regimen could be offered, in such case, normally the price is 40% discount).

Billing Questions: In what condition will I not be billed?

Billing Questions Answer: Please understand in the case you do not know which service you should choose, with an evaluation of your condition, and we are sure that none of the available services can help you even a little, then no service will be billed to you.

Billing Questions: Will I be subscribed to a service automatically?

Billing Questions Answer: No! Each time our client needs a consulting service, you need to pay the invoice on your own agreement and initiative.

FAQs Icon subscribe question Please understand that we never subscribe our client to a consulting service automatically, even if you use a PayPal service. We hold trust of clients with discretion; to avoid any possible misunderstandings, we do not recommend automatic subscription to any clients.

Questions About Invoice:

Invoice-Related Questions: This section addresses how our clients will receive invoices for consulting services, the service description listed on the invoices, the default currency for current service pricing and other currencies we accept, as well as customer payment time and other related questions.

Invoice Questions: How can I receive my invoice?

Billing Questions Answer: Please understand that your bill for consulting services (your invoice) will be sent by email.

Question of Invoice Email Normally, our client will receive an invoice email within half a day or one working day once we confirm that we can help you. The only exception is for consulting orders placed while we are on public holiday.

In a rare cases where our client does not receive the invoice copy in a timely manner, please contact us and the invoice will be resent!

Invoice Questions: What service name will appear on my invoice?

Billing Questions Answer: The service name on your invoice will be:
In the case you need a specific consulting service, the service name on the billed invoice will be: consult service fee, consultant fees, remuneration, wages, etc.

Or, if you need more than one specific consulting services, the service name on the billed invoice will be: consult service fee, consultant fees, remuneration, wages, etc.

Or, if you need a combination of consulting services, the service name on the billed invoice will be: consult services fee, consultant fees, remuneration, wages, etc.

Invoice Questions: Which currencies are currently accepted?

Billing Questions Answer: The following currencies are mainly accepted for order payment: USD (US Dollar). Please understand that the listed price is primarily in US dollars; related prices in other currencies may be updated based on timely exchange rates.
FAQs Icon currencies Other accepted currencies for order payment include: EUR (Euro), DKK (Danish Krone), SEK (Swedish Krona), NOK (Norwegian krona), etc.

Invoice Questions: When do I need to pay my invoice?

Billing Questions Answer: Please understand that you can pay your invoice around the date you are ready for an appointed consulting. The shop side will not send overdue notices to our clientele; invoices not paid after the valid date will become invalid (expired) automatically.

FAQs Icon pay my bill In rare cases where you plan to proceed with the consulting service but forgot before the valid date, you may contact us; an invoice with a new valid date will be resent for convenience!

In some special cases, our herbalist will offer you a better payment date term.

Standard pay date - The standard pay date is when you pay around the date you are ready for an appointed consultation, prior to the delivery of the consulting service.

Agreed pay date - An agreed pay date is the date or the period you got an agreement with us, during which you can make the payment.

Questions About Payment:

Payment-Related Questions: This section addresses the payment methods we currently accept and the approximate time it takes for us to receive your payment.

Billing Questions: What payment methods are available?

Billing Questions Answer: Available payment methods are introduced:

Bank Wiring (1) Bank Wire: Normally, there are extra charges for intermediary bank financial services if you use a bank wire service. The client is recommended better to use a full-amount-remittance service if available.

(2) West Union: It enables people to send and receive payments fast and reliably through their locations in over 200 countries and territories. The rate is better than bank wire, with no extra charges.

Paypal (3) PayPal: Payment is processed quickly. We never see your personal financial data. PayPal balance payments are accepted. It supports PayPal checkout via credit card, so you can use your credit card via PayPal! Its PayPal standard rate (4.4% + $0.30) fee is declared at:https://www.paypal.com/c2/webapps/mpp/paypal-seller-fees. The rate is better than that of banks for small amounts. The paypal rate is already included in the invoice amount, our client does not need to pay extra paypal rate for the invoice amount.

Xoom (4) Xoom: Xoom is a member of the PayPal family (the Xoom website is:https://www.xoom.com). It states, "Transfer money online securely and easily with Xoom and save on money transfer fees. Wire money to a bank account in minutes, or pick up cash at thousands of locations." It offers three available paying methods (bank account, credit card, debit card). The transaction fee varies depending on the paying methods. It rate is similar to or better than PayPal, and it more convenient (Xoom rate).

Other candidate payment methods are being tested and will be updated once we verify they can guarantee clients safety, efficiency, speed, and better rates or lower costs. The candidate payment methods currently under testing are: (1) Remitly; (2) WorldRemit; (3) TransferWise.

Billing Questions: How long does it take to process a payment?

Billing Questions Answer: The time required for financial agencies to process a payment varies. Estimated processing times are:
(1) Bank Wiring: 2–5 working days.
(2) West Union: 1–2 working days.
(3) PayPal: about several minutes.
(4) Xoom: similar to bank wiring.
The client side will receive a timely update and notification if there is any discrepancy between the amount received and the invoice amount.

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